Privacy Policy

This Privacy Policy sets out how A2 SQUARE PTY LTD (ACN 683 920 390) of Bankstown NSW 2200, trading as Tap Ease (Tap Ease, we, us, our) collects, uses, stores and discloses personal information.

This Policy applies to all users of the Tap Ease website, platforms, EFTPOS terminals and related services.

1. Legal Framework

1.1 This Privacy Policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1.2 This Policy forms part of, and is incorporated into, the Tap Ease Website Terms & Conditions.

2. Personal Information We Collect

2.1 We may collect personal information including, without limitation: (a) identity information (full name, date of birth); (b) contact information (address, email, phone number); (c) government-issued identification (driver licence, passport or equivalent); (d) verification and compliance information (KYC records, eligibility confirmations); (e) transaction metadata (amounts, dates, times, terminal identifiers); (f) refund and chargeback documentation; (g) device, usage and technical data; (h) communications with us; (i) information required by banks, payment processors or regulators.

2.2 We do not collect or store card PINs.

3. How We Collect Information

We collect personal information: (a) directly from you during registration, onboarding or use of services; (b) automatically through systems, devices and logs; (c) from third-party service providers, including banks, payment processors and verification providers; (d) from regulators or authorities where lawful.

4. Purposes of Collection and Use

We collect, use and process personal information for purposes including: (a) identity verification and eligibility assessment; (b) provision and administration of services; (c) payment facilitation and settlement support; (d) fraud prevention, risk management and compliance; (e) investigation of disputes, refunds and chargebacks; (f) compliance with legal, regulatory and contractual obligations; (g) responding to enquiries and support requests; (h) protecting our legal rights and interests.

5. Disclosure of Personal Information

5.1 You consent to us disclosing personal information to: (a) banks, financial institutions and payment processors; (b) government bodies and regulators (including AUSTRAC, the ATO, transport authorities); (c) law enforcement agencies; (d) professional advisers (lawyers, accountants, auditors); (e) technology and service providers engaged by us; (f) operators or organisations you are affiliated with, where relevant.

5.2 Disclosure may occur where required or authorised by law, or where reasonably necessary for our legitimate business or compliance purposes.

6. Overseas Disclosure

6.1 Some service providers or data storage systems may be located outside Australia.

6.2 Where overseas disclosure occurs, you acknowledge that Australian privacy protections may not apply and consent to such disclosure.

7. Data Storage and Security

7.1 We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access or disclosure.

7.2 No system is completely secure. You acknowledge that transmission of information occurs at your own risk.

8. Data Retention

8.1 We retain personal information for as long as required to: (a) provide services; (b) comply with legal and regulatory obligations; (c) manage disputes or investigations; (d) protect our legal interests.

8.2 We are not required to delete information where retention is required or authorised by law.

9. Access and Correction

9.1 You may request access to or correction of your personal information by contacting us.

9.2 We may refuse access or correction where permitted by law.

10. Mandatory Disclosure and No Confidentiality Guarantee

10.1 We may disclose personal information without notice where required by law, court order, regulatory requirement or lawful authority.

10.2 We do not guarantee confidentiality where disclosure is legally required.

11. Withdrawal of Consent

11.1 You may withdraw consent by written notice.

11.2 Withdrawal of consent may result in suspension or termination of services.

11.3 Withdrawal does not affect disclosures already made or required by law.

12. Changes to This Policy

We may amend this Privacy Policy at any time by publishing an updated version on our website. Continued use constitutes acceptance.

13. Contact

Privacy Officer, Tap Ease (A2 SQUARE PTY LTD), Bankstown NSW 2200, Email: Help@tapease.com.au

By using Tap Ease services, you acknowledge and agree to this Privacy Policy.